Miss G® Refund Policy

Right of Return

We have a 10-day return policy, which means you have 10 days after the shipment date (postmark) to request a return.

For hygiene and product safety reasons, your item must be unopened, undamaged, and in its complete original packaging to be eligible for a return.

To start a return, please contact us at info@missg.ch. Please note that return shipping costs are the responsibility of the customer.

Items sent back to us without first requesting a return may not be accepted.

You can always contact us at info@missg.ch if you have any questions about returns.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and find an appropriate solution.

Exceptions / Non-Returnable Items

Due to their personalized nature, customized and personalized products cannot be returned.

We also reserve the right to refuse returns that do not meet the conditions outlined in this policy, including items that have been opened, damaged, or are not returned in their complete original packaging.

Exchanges

If you would like a different product, the fastest way to ensure you get what you want is to return the eligible item and, once the return has been accepted, place a separate order for the new item.

Refunds

Once we have received and inspected your return, we will notify you whether the refund has been approved.

If approved, your refund will be issued to your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.

If you have any questions regarding your refund, please contact us at info@missg.ch.